Terms of Service

1. Program Description. This messaging program sends appointment confirmations and reminders, scheduling updates, responses to customer inquiries, and customer support messages to customers who have contacted NORCAL MUFFLER & TRUCK INC through our website at https://norcalautobodyandpaint.com/ or through our scheduling or contact forms and have explicitly opted in to receive SMS notifications. Opt-in is collected through web forms with a dedicated checkbox for SMS consent, where applicable.

2. Cancellation Instructions. You can cancel the SMS service at any time. Simply text "STOP" to the same number that sent you messages. Upon sending "STOP," you will receive a confirmation message indicating that you have been unsubscribed. Following this confirmation, you will no longer receive SMS messages from us unless you opt in again. To rejoin, sign up as you did initially.

3. Support Information. If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or contact us directly at info@norcalautobodyandpaint.com or (209) 815-9194.

4. Carrier Liability. Carriers are not liable for delayed or undelivered messages.

5. Message & Data Rates. Message and data rates may apply for messages sent to you from us and us from you. Message frequency varies based on your service usage, inquiries, and appointment schedule. For questions about your text or data plan, contact your wireless provider.

6. Supported Carriers. Our SMS program is intended to work with major U.S. wireless carriers and participating regional carriers. Availability and delivery may vary by carrier.

7. Age Restriction. You must be 18 years or older to participate in our SMS program.

8. Privacy Policy. For privacy-related inquiries, please refer to our Privacy Policy at https://norcalautobodyandpaint.com/privacy-policy.

We comply with applicable laws and regulations regarding SMS communications, including the Telephone Consumer Protection Act (TCPA) where applicable.

This website (the "Site") is owned and operated by NORCAL MUFFLER & TRUCK INC ("COMPANY," "we," or "us"). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from NORCAL MUFFLER & TRUCK INC.

Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.

We reserve the right to change these Terms of Service or to impose new conditions on the use of the Site from time to time. Revised Terms will be posted on this website with an updated effective date. Your continued use of the Site after revised Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

Our Limited License to You

This Site and all materials available on the Site are the property of NORCAL MUFFLER & TRUCK INC and/or our affiliates or licensors and are protected by copyright, trademark, and other intellectual property laws. The Site is provided for your personal, non-commercial use.

You may not use the Site or its materials in a manner that infringes our rights or has not been authorized by us.

Unless explicitly authorized, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works from, exploit, or distribute any material from the Site. You may download or print one copy of individual pages for personal, non-commercial use, provided you retain all copyright and other proprietary notices.

Your License to Us

If you post or submit material to us through the Site or other digital channels, you represent that you own the material or have obtained the necessary permissions to submit it. You grant NORCAL MUFFLER & TRUCK INC a non-exclusive, royalty-free license to use, reproduce, and display that material as reasonably necessary to operate our website, respond to your submission, and provide our services, subject to applicable law and our Privacy Policy.

Throughout the Site, we may provide links and pointers to Internet sites maintained by third parties. Our linking to third-party sites does not imply endorsement or sponsorship of those sites or the information, products, or services offered through them.

The information and materials available on the Site are provided for general informational purposes. To the fullest extent permitted by applicable law, the Site and its content are provided "as is," without warranties of any kind, express or implied, including implied warranties of merchantability and fitness for a particular purpose.

Website information does not replace an inspection of a vehicle or a professional assessment of its repair or service needs. Estimates, service availability, parts availability, and completion times may depend on vehicle condition, inspection findings, and other circumstances.

To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless NORCAL MUFFLER & TRUCK INC, its affiliates, and their respective officers, directors, agents, and employees from claims, liabilities, damages, costs, and expenses arising from your unlawful use of the Site or your material breach of these Terms.

Nothing in these Terms excludes or limits any rights or liabilities that cannot legally be excluded or limited.

Certain sections of the Site may contain links to third-party vendors or services. We are not responsible for the quality, accuracy, availability, reliability, or other aspects of products and services provided independently by third parties.

Any purchase or transaction you make with a third-party vendor is between you and that vendor and may be subject to the vendor's own terms and privacy policy. NORCAL MUFFLER & TRUCK INC is not responsible for losses or damages arising from third-party transactions, except where applicable law provides otherwise.

If certain features of the Site require you to register or create an account, you agree to provide accurate, current, and complete information and to keep your login credentials confidential. You are responsible for activity conducted through your account.

If you suspect unauthorized use of your account, notify us promptly at info@norcalautobodyandpaint.com. We are not responsible for losses resulting from your failure to protect your login credentials, except where applicable law provides otherwise.

We reserve the right to suspend or terminate access to the Site if we reasonably determine that a user has violated these Terms or engaged in unlawful, fraudulent, or harmful conduct. Any suspension or termination will be subject to applicable law.

Upon termination, you must cease any use of the Site or materials that you are no longer authorized to use.

These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-law principles.

Any dispute arising from these Terms or use of the Site shall be brought in a court of competent jurisdiction in California, unless the parties separately agree to arbitration or another dispute resolution procedure where permitted by applicable law.

We may update these Terms of Service from time to time. The latest version will be available on our website and will include its effective date.

For questions regarding these Terms of Service, please contact us at:

By using our website, you acknowledge these Terms of Service, subject to applicable law.