Privacy Policy

We may collect the following types of information when you visit our website, contact us, or request our services.

The information collected depends on how you interact with our business and website.

We may use collected information to:

• Respond to inquiries and provide requested services.
• Prepare estimates and coordinate appointments or service requests.
• Process transactions and payments when applicable.
• Communicate with you about your inquiries, appointments, and services.
• Send promotional communications where permitted and, when required, with your consent.
• Maintain records of communication preferences and consent.
• Operate, maintain, and improve our website and services.
• Protect against fraud, unauthorized activity, and security threats.
• Comply with applicable legal obligations.

Text Message Program Terms & Conditions

If you opt in to receive SMS messages from NORCAL MUFFLER & TRUCK INC, you may receive text messages related to your inquiries, requested services, appointments, customer support, and other communications covered by your consent.

Opt-In & Consent

• You will receive SMS messages only after providing the required consent.
• Where consent is collected through a website form, the form will identify the applicable messaging program and include SMS consent language.
• We maintain records of SMS consent and communication preferences as appropriate.
• Consent to receive SMS messages is not a condition of purchasing goods or services where prohibited by applicable law.

Opt-Out Instructions

• You may opt out of SMS messages at any time by replying "STOP" to a message from us.
• After your opt-out request is processed, you will receive a confirmation message where supported.
• You will not receive further messages covered by that opt-out unless you subsequently provide consent or the message is otherwise permitted by applicable law.

Message Frequency & Content

• Message frequency varies based on your interactions with our business and the messaging program you have joined.
• Messages may relate to service inquiries, estimates, appointments, service updates, and customer support.
• Marketing messages will be sent only where the required consent has been obtained.

Help & Support

• Reply "HELP" for assistance, or contact us at info@norcalautobodyandpaint.com.
• You may also call (209) 815-9194 during regular business hours.

Carrier Information

• Message and data rates may apply.
• Carriers are not liable for delayed or undelivered messages.
• Message delivery and availability may vary by wireless carrier.

We do not sell personal information. We may disclose information in the following circumstances:

The categories above exclude SMS opt-in data and consent records from sharing for third-party marketing or promotional purposes. Such information may be disclosed to messaging providers and service providers as necessary to provide the messaging services, or as otherwise permitted or required by law.

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access restrictions, appropriate technical safeguards, and procedures for handling personal information. No method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Where required, we will respond to data security incidents and provide notifications in accordance with applicable law.

Our website may use cookies and similar technologies to support website functionality, understand website usage, remember preferences, and improve the user experience.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where applicable, information about analytics or tracking technologies and available choices will be provided through the website or relevant browser settings.

Depending on applicable law and your location, you may have the right to:

• Request access to certain personal information we hold about you.
• Request correction or deletion of personal information, subject to legal exceptions.
• Opt out of marketing emails by using the unsubscribe instructions provided.
• Opt out of SMS messages by replying "STOP."
• Withdraw consent for future communications where consent is the basis for processing.
• Request information about how your personal information is collected and used.
• Submit a privacy-related complaint to an appropriate authority where applicable.

To exercise a privacy right or ask a question about your information, contact us using the details in Section 10. We may need to verify your identity before processing certain requests.

Our website may contain links to third-party websites or services. We do not control and are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

This Privacy Policy applies to information collected by NORCAL MUFFLER & TRUCK INC through our website and our interactions with you, subject to any additional privacy notices that may apply.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The updated version will be posted on our website with a revised effective date.

Where required by applicable law, we will provide notice of material changes through appropriate means.

If you have questions about this Privacy Policy or how your personal information is handled, contact us at:

By using our website, you acknowledge this Privacy Policy to the extent permitted by applicable law.